We've seen this a couple of times over the last ten years. Typically, it's a mail server issue that's sending out duplicates for one reasons or another but it goes away after a couple of days.

The way the software works is it tries contacting the server and sending the report. If it doesn't get a valid return code back from the server then it tries re-sending ten minutes later (as long as the user is logged onto the internet). You may need to flush the whole email cache (or it will resolve itself over time).

My accountability partner got 27 emails on Sunday from my personal computer and 8 yesterday from my office computer. I wasn't able to find anything else discussing this previous to this comment. Is it a company-wide issue?

I am an accountability partner, and two days ago received *15* copies of the same notification e-mail, then *11* more yesterday.

As I stated in the previous post- In ten years we have seen this happen maybe three times. Typically it has been a server issue (explained more in depth in previous post). We apologize for any inconvenience. Try clearing out your email cache. Let us know if this continues moving forward.

Thanks.

I am having the same problem as is my accountability partner. Could you please explain what you mean by clearing out your email cache. I am an I.T Professional and have never heard that terminology before. Thank you.

Yes, if anyone figures out how to clear their email cache let me know. I tried googling it and I'm not getting the answer I need. Got some links about how to clear Outlook cache, but I use gmail.

Also I'm not sure who needs to clear the cache - the accountability partner monitoring the person who has the program installed, or the person who has the program installed on their computer, or both. Thanks for the help in advance.

The issue should resolve itself. I'm sure it is annoying and I'm sorry. As mentioned earlier in ten years of offering the free software we've seen this a few times and explained why it usually occurs.

If you're still having issues then best suggestion is to uninstall and reinstall.

PS- None of us on staff here at the ministry are techs. I was giving you the information passed on to me.

As I have said in previous posts where people are frustrated that we (XXXchurch) don't provide tech support. We couldn't make it free if we had to hire a tech team to field tech calls and emails and internet posts. So in order to get support you need to advance to the pro version where the funds generated from those sales go to pay the tech support people who are not a part of our team here.

Otherwise we offer this area for users to help other users because most times people who have had something for awhile have answers that new users may not.

Thanks for understanding.

I have no idea myself. Sounds like a server glitch. @SuricouRaven... any ideas on this?

My only idea is to be sure that the X3watch address isn't being viewed as Spam by the email client. Add X3watch to your address book as a precaution against that as well as to mark it as "Not Spam", if that applies.

--an occasional X3watch user.

MT, I'm sorry if our questions annoyed or offended you. I thought we could post our bugs in hopes that other free users have novel solutions.

I don't think any of us were expecting you to be the tech guru. We appreciate your company offering this software for ten years. I did search the forums looking for a similar problem, and did not see a previous explanation for it.

I did not think anyone said they were frustrated in this thread, sorry if you perceived it as such. As I mentioned in the first sentence of my first post, overall I am grateful for the services this program offers in helping my accountability partner.

Thanks to everyone else who responded. At least I know it's not some weird glitch that is my fault!

Well, your X3watch program works "too" good, there are others who are having trouble getting the email addresses to work, so I guess there's a balance. I'm going to suggest the same thing to your AP as I am to the other thread. This is a long shot, but if you are using a web based email client such as gmail, hotmail, yahoo, rather than your own ISP's server based email program such as comcast.net, maybe the browser settings are interfering with the email system. If this describes your situation, I suggest that the "customer"

#1) Delete all temporary internet files, history, cache, etc. (On Firefox, press Ctrl+Shift+Delete). Re-start the browser.
#2) Then, flush the dns cache in the computer: In the Run box, type CMD, Enter. Type " ipconfig /flushdns " (No parentheses and notice the space after ipconfig) Hit Enter. Verify the report that dns has been flushed. Close cmd.exe box.

See if it clears up. My theory is that email clients have been changing port numbers lately and maybe this is throwing things off. Yeh, a novice shot in the dark.

No no no... not annoyed or offended at all. Quite the opposite--- I wish I could do more and knew more. I am told everything is running properly and that if you're still having issues an uninstall- reinstall may be necessary.

@eastcoast-- Thank you for all of your help around here- I am continually amazed by your willingness to help others on these forums.

Well, I'm a bit of a x3forum addict and when I read of a problem, I like to help if I can, whether on this forum or the GetHelp section. I realize that I'm a little unorthodox so I appreciate your recognition. thanks.